Communicating for Results
“The single biggest problem in communication is the illusion that it has taken place.” - George Bernard Shaw
Communication is the glue of human relationships, and effective communication provides a platform for trust, deep connection, and outstanding achievement.
Beyond understanding what it takes to achieve goals and objectives in an organization at an intellectual level, in order to be successful, we must learn how to effectively relay our thoughts, feelings, and desires. The problem is that many of us have been taught that more talking, more rationalizing, and more persuading is the way to get our needs met. Wrong. If we start by listening, attempting to get clear on what is actually being said verbally and non-verbally, we discover that the act of sharing thoughts and ideas, and moving toward an outcome, is nearly effortless.
In organizations, effective communication breeds strong team synergy and esprit de corps. Conversely, poor, unclear or non‐specific communication leads to dysfunction, low morale, and poor performance. Being an effective communicator is not only about being heard, but understanding where other people are coming from. Unfortunately, many fall victim to poor habits like interrupting, dominating the conversation and not paying attention, often without even realizing it. These behaviors all act as barriers, making it difficult to understand others and to be understood in turn. In essence, rather than talk with each other, we talk at each other.
Knowing how to send a clear and concise message to others, being able to read others and empathize, being comfortable expressing emotions, and communicating in an assertive manner when necessary are keys to effective communication. Further, actively listening, which is a demonstrated ability to hear and understand involving both mental and physical attentiveness (e.g. eye contact, verbal cues, asking questions, etc.), is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting, understanding, clarifying information, summarizing, and sharing. Active listeners are able to draw out deeper and more meaningful information during a conversation.
The objective of the Communicating For Results program is to understand communication styles, while providing skills and tools for clearly and effectively receiving and delivering information, ideas, thoughts, feelings and needs. Program participants will:
- Develop communication skills that will help foster collaborative relationships
- Master verbal and nonverbal language skills
- Learn how to speed read a person’s communication style
- Understand how to flex style to improve communication with others
- Learn the power of questions, as well as how and when to ask them
- Practice being an active listener